Refund Policy

Returns Policy

If you are not entirely delighted with the products that you have chosen you may return them to us within 30 days of receipt.

We will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. We cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or washed.

Making Returns

For all returns, please complete the return form (which comes with your order) and clearly mark whether you would like a refund or exchange. Refunds will be credited to the original purchaser's card for the sum paid minus the postage costs.

To return any products to us, you can reuse the packaging in which you received the goods and use the return label provided.

If you loose this document our return address is:

Jou Jou and Lucy

32 Clifton Road


W9 1ST

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.